Privacy Policy of HeatherVale Cleaners
HeatherVale Cleaners ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our dry cleaning and laundry services, including professional dry cleaning, garment alteration and repair, stain removal, eco-friendly fabric care, express same-day service, and wedding dress preservation.
Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, postal address, phone number, and email address, collected when you register for our services, place an order, or contact us.
- Transaction Information: Details regarding the services you purchase from us, including garment types, service dates, payment information (though we do not store full payment card details), and order history.
- Customer Service Interactions: Records of communications with our customer service team, including inquiries, feedback, and complaints.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our dry cleaning and laundry services, including order processing, pick-up, delivery, and service fulfilment.
- To communicate with you about your orders, service updates, and promotional offers relevant to our services.
- To improve our services, develop new offerings, and enhance your experience with HeatherVale Cleaners.
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations and resolve any disputes we may have.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processors, delivery services, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
HeatherVale Cleaners
1290 Kingsway, Suite 3B
Glasgow, G3 6RH
United Kingdom