Terms & Conditions for HeatherVale Cleaners
Welcome to the online platform of HeatherVale Cleaners. These Terms and Conditions govern your use of our website and the services we provide, including professional dry cleaning, garment alteration and repair, stain removal, eco-friendly fabric care, express same-day service, and wedding dress preservation. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, placing an order, or utilising any of our services, you signify your irrevocable acceptance of these Terms and Conditions. If you do not agree to these terms, you must not use our services.
2. Our Services
HeatherVale Cleaners offers a comprehensive range of garment care services. While we strive for excellence in all our processes, please note the following:
- Garment Condition: We inspect all items upon receipt. However, we are not responsible for damage to garments with inherent weaknesses, defects, or those not suitable for the cleaning method indicated by the care label.
- Stain Removal: While we employ advanced techniques and products for stain removal, complete removal is not guaranteed. Some stains may be permanent or may compromise the fabric if subjected to aggressive treatment.
- Alterations and Repairs: All alterations and repairs are undertaken with utmost care. Customers are advised to be clear about their requirements. Once an alteration is completed to the customer's specifications, no refunds or further free alterations will be provided unless there is a proven fault in our workmanship.
- Wedding Dress Preservation: This specialised service aims to preserve the gown’s condition. While we take every precaution, the long-term preservation relies on proper storage by the customer after collection.
- Eco-friendly Fabric Care: Our eco-friendly processes utilise sustainable methods and products. Results are consistent with our high standards of care.
- Express Same-Day Service: This service is subject to availability and specific cutoff times. Items must be dropped off by the stipulated time for same-day collection.
3. Pricing and Payment
Prices for our services are available upon enquiry and may vary based on the item, fabric, and complexity of the service required. Payment is due upon collection of items unless otherwise agreed. We accept various payment methods, details of which are available at our premises.
4. Collection and Uncollected Items
Customers will be provided with a collection slip or similar identification upon dropping off items. This must be presented at the time of collection. We will notify you when your items are ready. Items not collected within 3 months of the ready date may be disposed of or donated to charity at our discretion, without liability to HeatherVale Cleaners.
5. Liability
While we exercise the utmost care in handling your garments, our liability for any loss or damage to an item due to our negligence is limited to ten (10) times the charge for cleaning that specific item, up to a maximum of £100 per item. This limitation does not apply to damage caused by our gross negligence or wilful misconduct. We are not liable for zips, buttons, buckles, sequins, beads, or other embellishments which may be damaged in the cleaning process or may cause damage to the garment itself.
- We are not responsible for articles left in pockets. Customers are advised to check all pockets prior to drop-off.
- We are not liable for garments that bleed colour or shrink due to unstable dyes or fabric composition, where a care label is misleading or absent.
6. Claims and Complaints
Any concerns regarding our service or the condition of your garments upon collection must be raised within 24 hours of collection. Claims reported after this period may not be entertained. All claims must be accompanied by the original receipt.
7. Privacy Policy
We respect your privacy. Any personal information provided by you will be used solely for the purpose of providing our services and will be handled in accordance with applicable data protection laws. We do not share your personal information with third parties for marketing purposes.
8. Intellectual Property
All content on our online platform, including text, graphics, logos, and images, is the property of HeatherVale Cleaners and is protected by intellectual property laws. Unauthorised use of any content is strictly prohibited.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
10. Amendments
HeatherVale Cleaners reserves the right to amend these Terms and Conditions at any time without prior notice. The updated terms will be effective upon posting on our website. Your continued use of our services after any such amendments constitutes your acceptance of the revised terms.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions or our services, please contact us at:
HeatherVale Cleaners
1290 Kingsway, Suite 3B
Glasgow, G3 6RH
United Kingdom